Status: January 1, 2026
Effective: January 1, 2026
These terms and conditions apply to all contracts between © samalone (hereinafter referred to as "Provider") and the customer (hereinafter referred to as "User") regarding the use of the product or service offered by the Provider within the framework of a subscription model.
a. The provider makes a digital product or service available to the user, which can be used in exchange for regular payment.
b. The exact scope of services is determined by the respective service description on the website or in the provider's offer.
c. We cannot guarantee that the user will be able to access the contractual item at all times. Disruptions or errors may temporarily impair access. It is therefore recommended to back up content and data regularly.
a. By ordering a subscription, the user makes a binding offer to conclude a contract. The contract is concluded as soon as the provider accepts this offer.
b. The subscription begins upon confirmation by the provider and initially runs for the agreed first term (1 month). Unless otherwise agreed, the subscription will automatically renew for a further billing period if it is not cancelled in due time.
a. The subscription can be cancelled by either party at any time at the end of the respective billing period. Cancellation can be made via email.
b. The right to extraordinary termination for good cause remains unaffected.
a. The prices are based on the supplier's current price list and include statutory VAT.
b. Payment is made regularly and automatically (e.g., via PayPal or credit card). The provider is entitled to collect payment for the next billing period before its commencement.
a. If the user is a consumer within the meaning of § 13 of the German Civil Code (BGB), he has the statutory right of withdrawal.
b. The right of withdrawal is explained in more detail in the Cancellation Policy.
a. All content provided by the provider, in particular source code, scripts, designs, logos and texts, is protected by copyright.
b. The provider grants the user a simple, non-transferable right to use the content for the duration of the contract. Any reproduction, distribution, public display, or other use beyond the contractually agreed-upon scope is only permitted with the provider's written consent.
c. Decompilation, reverse engineering or other modification of the source code is expressly prohibited, unless expressly permitted by law.
d. Any unauthorized use or reproduction of the content, especially the source code, may be subject to civil and criminal prosecution.
a. The provider is liable for damages only in cases of intent or gross negligence. For slight negligence, the provider is liable only for breaches of essential contractual obligations (cardinal obligations).
b. Any further liability is excluded.
a. Any misuse of the provider's contact information, especially unauthorized forwarding, use for advertising purposes, manipulation or harassment, may result in the immediate blocking of the user account, termination of the contract and legal consequences, including claims for damages and criminal prosecution.
b. The provider's published data may be used exclusively for purposes prescribed by law, in particular for the identification and accessibility of the service provider, for establishing transparency, for contact, for legal prosecution, and for the enforcement of legal claims.
a. The provider collects and processes the user's personal data only to the extent necessary for contract processing and provision of the product.
b. Further information can be found in the provider's Privacy Policy.
a. The law of the Federal Republic of Germany applies.
b. The place of jurisdiction is c/o MDC Management#6195, Welserstraße 3, 87463 Dietmannsried, Germany, to the extent permitted by law.
c. Should individual provisions of these terms and conditions be or become wholly or partially invalid, the validity of the remaining provisions shall remain unaffected.
These Terms and Conditions are effective as of the effective date stated at the beginning of this document.
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day the contract is concluded.
To exercise your right of withdrawal, you must inform us (info@neotravv.com) of your decision to withdraw from this contract by means of a clear statement (e.g. an E-mail). The revocation is only effective if it contains the full name of the consumer and a clear statement of revocation.
To meet the withdrawal deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.
---
If you withdraw from this contract, we shall reimburse to you all payments received from you, without undue delay and in any event not later than 30 days from the day on which we are informed about your decision to withdraw from this contract.
For this refund, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this refund.
---
In the case of a contract for the supply of digital content not supplied on a tangible medium (e.g., software downloads, streaming, online services), your right of withdrawal expires prematurely if we have begun performance of the contract. Accordingly, no refund will be made for amounts already paid.
This privacy policy provides detailed information about what happens to your personal data when you visit our website neotravv.com. Any data that allows for your personal identification is considered personal data. We strictly adhere to legal requirements when processing your data, in particular the General Data Protection Regulation (“GDPR”). Ensuring your visit to our website is completely secure is of utmost importance to us.
The responsibility for the collection and processing of personal data on this website lies, in accordance with data protection law, with © samalone.
We can automatically collect data that your browser transmits (e.g., IP address, browser type, operating system).
As a rule, it is neither possible nor our intention to associate this data with a specific person. This data is processed in accordance with Article 6(1)(f) GDPR to protect our legitimate interest in improving the stability and functionality of our website.
When you contact us via email or contact form, the data you provide, including your contact details, will be stored to process your request and to be available for any follow-up questions. This data will not be shared with third parties without your explicit consent.
The processing of data submitted via the contact form is based solely on your consent, granted in accordance with Article 6(1)(a) of the GDPR. You may withdraw this consent at any time without giving reasons. An informal notification by email to us is sufficient for withdrawal. The lawfulness of data processing carried out before the withdrawal remains unaffected.
The data you submit via the contact form will be stored by us until you request its deletion, revoke your consent to its storage, or the need for data storage no longer applies. Statutory retention periods remain unaffected.
Creating a customer account requires your consent to the storage of your personal data (full name, email address) and usage data (password). This data is stored to allow you to log in to your customer account (email address, password).
The processing of certain personal data is necessary for processing your order. The required fields are marked accordingly and are necessary for the fulfillment of the contract.
We use external payment service providers (Stripe) to process payments. Depending on your chosen payment method, the data required for payment processing (e.g., name, billing details, payment information) will be transmitted to the respective payment service provider, who will process the payment transaction either independently or as a joint controller.
The legal basis for this processing is Article 6(1)(b) GDPR.
We assure you that personal data you provide to us, for example when placing an order or via email (such as your name, address, or email address), will not be sold to third parties or otherwise used for commercial purposes. Your data will be processed solely for the purpose of corresponding with you and fulfilling the purpose for which you provided the data. As part of the payment processing, your payment details will be forwarded to the commissioned financial institution.
The data automatically collected during your visit to our website will be used exclusively for the purposes mentioned above. The data will not be used for any other purpose.
The protection of your personal data is important to us. Therefore, We only share your data with third parties if there is a legal obligation to do so or if you have given us your explicit consent.
Our website and the SaaS application are hosted by IONOS SE, Elgendorfer Straße 57, 56410 Montabaur, Germany. IONOS provides infrastructure and platform services (e.g., provision of web servers and storage space, operation of database infrastructure, provision of email servers and email delivery services, security and backup services) for the purpose of operating this website and providing our online services. As part of hosting, IONOS processes personal data on our behalf. This includes, in particular, access data (e.g., IP address, date and time of access, pages accessed, browser type, operating system) as well as data transmitted via the website or the SaaS application. Processing is carried out on the basis of Art. 6(1) lit. f GDPR (legitimate interest in the secure and efficient provision of our online offer) and – insofar as contractual relationships with users exist – additionally on the basis of Art. 6(1) lit. b GDPR.
A contract for processing in accordance with Art. 28 GDPR has been concluded with IONOS.
Data processing is generally done in data centers within Germany or the European Union.
Our website uses SSL/TLS encryption to ensure the security and protection of the transmission of confidential information. This applies in particular to orders or inquiries that you, as a website visitor, send to us as the website operator. An encrypted connection is indicated by the "https://" in your browser's address bar and the padlock icon.
Your personal data, which you submit to us via our website, will only be stored for as long as necessary to achieve the respective purpose of the data processing. However, in accordance with commercial and tax law retention obligations, the storage of certain data may last up to 10 years.
As a data subject, you have the following rights vis-à-vis the controller regarding your personal data, in accordance with the legal provisions:
Many data processing activities are only possible with your explicit consent. If the processing of your data is based on your consent, you have the right to withdraw this consent at any time with effect for the future, in accordance with Article 7(3) of the GDPR. The lawfulness of the data processing carried out on the basis of your consent before its withdrawal remains unaffected. The storage of data for billing and accounting purposes is not affected by a withdrawal of consent. For more information about your right of withdrawal, please see our Cancellation Policy
According to Article 15 of the GDPR, you have the right to request confirmation from us as to whether we process your personal data. If this is the case, you have the right to access this data, including the purposes of the processing, the categories of data processed, the recipients or categories of recipients to whom the data have been or will be disclosed, the planned storage period or the criteria for determining this period, the existence of a right to rectification, erasure, restriction of processing, objection to processing, lodging a complaint with a supervisory authority, the origin of the data if it was not collected from you, the existence of automated decision-making, including profiling, and, where applicable, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for you, and your right to be informed of the safeguards pursuant to Article 46 of the GDPR relating to the transfer of your data to third countries.
You have the right, at any time in accordance with Article 16 GDPR, to request from us the correction of inaccurate personal data concerning you and/or the completion of your incomplete data.
You have the right, pursuant to Article 17 GDPR, to request the erasure of your personal data.
This right may be restricted under the following circumstances if the processing is essential:
a. to comply with a legal obligation which requires processing under Union or Member State law to which we are subject, or to perform a task carried out in the public interest or in the exercise of official authority;
b. for reasons of public interest in the area of public health pursuant to Article 9(2)(h) and (i) and Article 9(3) GDPR;
c. for archiving purposes, scientific or historical research purposes or statistical purposes pursuant to Article 89(1) GDPR which are in the public interest, provided that safeguarding the rights of the data subject would render impossible or seriously impair the objectives of that processing; or
d. for the establishment, exercise or defense of legal claims.
Should we have made your personal data public and be obliged to erase it in accordance with the previous provisions, we will take reasonable steps, including technical measures, taking into account available technology and the cost of implementation, to inform the data controllers who process this data that you, as the data subject, have requested the erasure of all links to, or copies or replications of, your personal data.
According to Article 18 of the GDPR, you have the right to request the restriction of processing (blocking) of your personal data. To exercise this right, you can contact us at any time. You can find our contact details in the legal notice.
After a restriction on the processing of your personal data, it may generally only be processed with your consent. Certain account functions (e.g., login) may be partially or fully restricted as a result. Exceptions apply in certain legally defined cases, such as for the assertion of legal claims or the protection of public interests.
Should you exercise your right to rectification, erasure, or restriction of processing of your personal data, we are obligated under Article 19 of the GDPR to inform all recipients to whom the data has been disclosed. This does not apply if such notification proves impossible or involves a disproportionate effort. Upon your request, we will inform you of the recipients of your data.
According to Article 22 GDPR, you have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
Decisions in the cases referred to in Article 22(1)(a) to (c) GDPR may not be based on special categories of personal data within the meaning of Article 9(1) GDPR, unless Article 9(2)(a) or (g) applies and appropriate measures have been taken to protect the rights and freedoms and legitimate interests of the data subject.
In the cases referred to in Article 22(1)(a) and (c) of the GDPR, we take appropriate measures to protect your rights and freedoms as well as your legitimate interests. This includes at least the right to request human intervention by the controller, to express your point of view and to contest the decision.
In the event that your personal data is processed based on your consent pursuant to Article 6(1)(a) GDPR or Article 9(2)(a) GDPR or on a contract pursuant to Article 6(1)(b) GDPR and is carried out using automated procedures, you have the right, pursuant to Article 20 GDPR, to receive the data you have provided to us in a structured, commonly used and machine-readable format and to transmit this data to another controller or to request that we transmit it to another controller, provided that this is technically feasible.
If we process your personal data based on a balancing of interests pursuant to Article 6(1)(f) GDPR, you have the right to object to this processing at any time on grounds relating to your particular situation; this also applies to profiling based on this data. You can find the applicable legal basis for processing in this privacy policy. In the event of an objection, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is necessary for the establishment, exercise or defense of legal claims (objection pursuant to Article 21(1) GDPR).
If your personal data is processed for direct marketing purposes, you have the right to object to this processing at any time; this also applies to profiling insofar as it is related to such direct marketing. In the event of an objection, your personal data will no longer be used for direct marketing purposes (objection pursuant to Article 21(2) GDPR).
With regard to the use of information society services, notwithstanding Directive 2002/58/EC, you have the option of exercising your right to object by automated means, using technical specifications.
In the event of violations of the GDPR, data subjects have the right to lodge a complaint with a competent supervisory authority. The complaint may be lodged, in particular, in the Member State where the data subject has their habitual residence, their place of work, or where the alleged infringement occurred. This right to lodge a complaint is without prejudice to any other administrative or judicial remedy.
Our responsible supervisory authority is the Bavarian State Office for Data Protection Supervision (BayLDA), Promenade 18, 91522 Ansbach.
This privacy policy is effective as of the effective date stated at the beginning of this document. We reserve the right to amend this policy as needed and in compliance with applicable data protection laws. This may be necessary, for example, to comply with new legal requirements or to reflect changes to our website or new services offered through our website. The current version of the privacy policy, which is available at the time of your visit to our website, is binding.
In the event of changes to this privacy policy, we will publish them on this page to fully inform you about what personal data we collect, how we process it and under what conditions we may share it.